Answer common questions about your shipping and return policy.
What is your return policy?
You can return items within 30 days of delivery in their original condition.
How do I request a return or exchange?
Contact our support team with your order number and the items you wish to return or exchange.
Are return shipping costs covered?
Return shipping is free for defective or incorrect items. For other reasons, customers may need to cover the shipping fee.
Can I return items purchased during promotions?
Yes, promotional items follow the same return policy unless otherwise stated on the product page.
How long does it take to process a refund?
Refunds are usually processed within 5–7 business days after we receive your returned package.
Which shipping carriers do you use?
We work with major carriers such as DHL, UPS and local postal services depending on your region.
How long will my order take to arrive?
Standard shipping usually takes 5–10 business days, while express shipping options may arrive sooner.
How can I track my shipment?
Once your order ships, you will receive a tracking link by email and in your account order details.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping fees and delivery times vary by destination.
What should I do if my package is delayed or lost?
If your package is delayed or lost, please contact us with your tracking number and we will assist you promptly.
Our goal is to offer you the best customer experience, no matter where you live. Every day, we deliver to thousands of customers across the world, ensuring that we provide the highest levels of responsiveness to you at all times.
Shipping:
Free Shipping Worldwide.
Shipping logistics providers: DHL, UPS, TNT, FEDEX and EMS (usually)
Processing time: All orders are shipped out within 48 hours of purchase. *Business Days Only
Delivery Estimates:Within 7-12 days（Shipping times are only estimates and unfortunately, cannot be guaranteed.）
**Note:
1.Please verify you have the correct shipping address on your order PRIOR to making payment as this is the address we will ship to.
2.When encountering with force majeure, the processing of orders will be delayed. Nevertheless, it is ensured that your order will be processed in a fast manner when weather permits.
3.We take every reasonable precaution to ensure that products are not damaged, If the item is damaged in transit, please immediately contact us at service@doorofshopping.com within 3 business days after receiving shipping.
Orders Tracking：
After your order has been successfully placed, you will receive an Order Acknowledgement email to confirm your order details. Once your item ships, you will receive a Shipment Confirmation email including your order number, the carrier's information, the date and time the order was placed, the status of the order, and package tracking numbers for items that have shipped.You can track your items on the carrier's official website 24 hours a day.
1.Please note, international shipping services do vary from country to country. To find out the exact services that are available, please put in your full address at check out.
2.Shipping internationally does mean that you may be required to pay customs and import taxes. All international customers are responsible for the customs rates within their own country. For further information, we recommend contacting your local customs office.
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