Answer common questions about your shipping and return policy.
What is your return policy?
You can return items within 30 days of delivery in their original condition.
How do I request a return or exchange?
Contact our support team with your order number and the items you wish to return or exchange.
Are return shipping costs covered?
Return shipping is free for defective or incorrect items. For other reasons, customers may need to cover the shipping fee.
Can I return items purchased during promotions?
Yes, promotional items follow the same return policy unless otherwise stated on the product page.
How long does it take to process a refund?
Refunds are usually processed within 5–7 business days after we receive your returned package.
Which shipping carriers do you use?
We work with major carriers such as DHL, UPS and local postal services depending on your region.
How long will my order take to arrive?
Standard shipping usually takes 5–10 business days, while express shipping options may arrive sooner.
How can I track my shipment?
Once your order ships, you will receive a tracking link by email and in your account order details.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping fees and delivery times vary by destination.
What should I do if my package is delayed or lost?
If your package is delayed or lost, please contact us with your tracking number and we will assist you promptly.
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